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Frequently Asked Questions
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Shoplifting prevention, loss prevention, shrinkage control. These are just a few names for what is a major concern for all.
From the new retailer just starting out, to the major corporation with locations found through out the world.
If you have a retail store you must have loss prevention controls in place. It is estimated that theft is the number one
reason most small stores fail. Even major retailers find that the statistics of 10% of customers stealing unacceptable.
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Who are these shoplifters and how do you keep them out of your store?
Surprisingly most shoplifters are "amateurs". There is no simple way to tell if a customer is capable of theft.
The surest way to discourage shoplifting is to have an active deterrent in place. Make it difficult to walk out
of a store without paying for merchandise, and you have helped prevent a problem before it occurs. The average
customer will not notice an EAS systems' pedestal standing at the front door, the hard tags on merchandise, or
the fact that the cashier has to scan and deactivate an item at the point of sale, but a shoplifter will. It is
called active deterrence, and it works.
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Why EAS (Electronic Article Surveillance)?
Electronic Article Surveillance (EAS) technology offers retailers a solution to the age-old plague of shoplifting.
A store without an active security system in place is endlessly losing profits with no solution in site. At UNISEN
we offer a variety of EAS systems. Our customers can choose from a range of security pedestal systems to go with
any interior design. We can even custom build systems to match a particular color theme. Retailers can protect
their soft goods like clothing with a choice of hard tags and can protect hard good like household items, books,
CD (etc) with a choice of soft adhesive labels.
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Why choose UNISEN products?
With over two decades of trusted experience in the EAS business, UNISEN has used the most advance Radio Frequency technology
available, to develop a full line of products, to meet a variety of our customers' needs.
"There is no right price for the wrong products". At UNISEN all our products are backed by at 2 year warranty
from manufactures defects. In a business where manufactures come and go, UNISEN has consistently proven itself and stood
behind our products, while going above industry standards to provide our customers with products that stand the test of
time.
We understand that either as a distributor marketing our products to customer, or as individual retailers that pricing
is important. We offer competitive pricing on all our products because you are buying direct from the manufacture. We can
even offer additional discounts on larger quantities of selected items. Call us for a price quote today.
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Questions to Ask Your Customers
In order for us to provide the most fair and accurate quotation for your retail store(s), the answers to the follow
questions are important.
Will you be the end-user of our EAS products, or will you be reselling them?
This is important in regard to pricing. If your customer is reselling UNISEN products they must have room to mark up
the item to make a profit, yet still be competitive in the market.
How many stores will you be implementing EAS Systems in? How many entrance/exit(s) does you store(s) have that you need to protect?
Helps to formulate how many security systems will be needed. This information plus the answers to the next questions
will help figure this out.
What are the widths of these exits?
The width of the doorway that needs to be covered, plus the type of hard tags and/or labels used, will determine how
far apart the pedestals can be placed.
What types of merchandise do you sell in your store?
Do you sell soft goods, as in clothing? Estimate the number of articles of soft goods do you want to protect?
For clothing there are a variety of hard tags which are made to be used with clothing. Choose from the Universal
tag, Ovni Tag, Mini Tag, Micro Tag, or Ink Tag.
Do you sell hard goods, as in compact disks, books etc.? Estimate how many hard goods you want to protect?
UNISEN has a full line of hard tags, specialty tags and adhesive labels to secure these types of items.
The choices of hard tags are the Universal, Ovni, Mini and Micro Tag which come standard at a frequency of 8.2 Mhz.
These Tags can also be custom ordered in other frequencies.
The following are recommended uses for our specialty tags:
- Lock Tight Tag - sporting goods, wine bottles
- Eye Glass Look - eyeglasses, jewelry
- CD Case Protector - CD, cassettes, DVD
- Universal Labels - they come in 2 sizes to protect any type of small hard goods from books, CDs, household items, small bottles etc.
Do you sell both types of items and needed to use both hard tags and labels?
Keep in mind that the distance between pedestals is going to be determined by the labels if both tags and labels are used.
How many points of sale (checkout) counters does your store(s) have?
If each store has a different number of counters, then just provide the total number of counters for all stores.
This is important because hard tags are going to need detachers and labels will need deactivators. This gives you
an idea how many to order. Remember to order extra for stockroom purposes as well as back up for emergencies.
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PLACING AN ORDER WITH UNISEN
UNISEN takes pride in the level of customer service we offer our distributors and customers.
Please feel free to contact us by phone, fax, or e-mail if you are unsure about placing an order. We are here to help!
WRITTEN CONFIRMATION
No matter how your order is placed we will need written confirmation of your order on company letterhead or a company
purchase order. Please include the following items:-Company Name-Contact person-Billing Address-Shipping Address-Item
Name/ Number-Payment method: Visa, MasterCard, American Express, or Wire Transfer (Contact the Boca Raton, Florida
office for wire transfer information)-Preferred method of shipment.
ORDERS ARE PROCESSED WITHIN 24 HOURS OF RECEIVING PAYMENT
Specialty orders (i.e.: changing color or frequency of tags or systems) usually take 4-6 weeks in most cases. Please call for more details.
SHIPPING IS NOT INCLUDED IN PRICING. ALL ORDERS ARE F.O.B FROM THE UNISEN NORTH AMERICAN WAREHOUSE
We will ship your order any way you prefer. Please include account information for your carrier.
UNISEN can provide price quotes from Bax Global, which offers a discount to all our customers worldwide.
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DISTRIBUTORS
UNISEN is a worldwide manufacture that has long established itself in the EAS industry.
We welcome all those interested in becoming distributors for our high quality products and systems to inquire.
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EXCLUSIVE DISTRIBUTORS
To become an Exclusive Distributor of UNISEN products in a particular country would require a Distributor Contract
to be signed for either 1 or 2 year terms. There is a minimum purchase requirement within a given time period that
must be meet in order to keep the contract valid.
Please be aware of the following requirements for becoming an Exclusive Distributor:
- LOCATION: It is necessary to have at least one office located in the territory to be covered.
- TECHNICAL SUPPORT: All UNISEN Exclusive Distributors must have a trained technician on staff who has access to an oscilloscope and frequency meter. This is vital for tuning and trouble shooting the systems.
BENEFITS:
Exclusive rights to the assigned country. All leads in a particular country will be turned over to our Exclusive Distributor.
Technical support is available. We offer the services of one of our trained technicians free of charge.
We will train our Exclusive Distributor's technicians so that they have knowledge of the system technology.
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SAMPLES ORDER
For our customers who are not familiar with EAS this is a very basic sample order for a retail store.
STORE STATISTICS:
Basic women's retail store selling clothing and small novelty items like small pottery items and things for the home.
The customer will use hard tags for the clothing and labels for the novelty items. Store has one main entrance 5' wide and one checkout counter
with 2 registers.
Basic Quote:
Quantity: 1
Item: Universal QG System
Reason: Distance between pedestals (range) determined by label. One system has 2 pedestals.
Quantity: 2000
Item: Micro Tags
Reason: Tags are lightweight and modern looking.
Quantity: 1000
Item: Universal Label 5x5 cm
Reason: Doorway is 5', labels (5x5) allow a distance of 5' between pedestals.
Quantity: 4
Item: Detachers
Reason: Used to remove Micro Tags.
Quantity: 1
Item: Deactivator
Reason: Used to deactivate labels, placed at cash and wrap between pedestals.
Additional suggested items:
Hand scanner - two piece deactivator which can be set up so that cashier can scan item and deactivate label in one motion.
Adjustable Antenna Deactivator - measures the frequency of system, tags, and labels.
Frequency Counter - measures the frequency of system, tags, and labels.
Frequency Sweep Meter - used to check frequency of tags, labels, and the sweep of the system itself.
Specialty tags/labels:
Ink Tags - for upscale merchandise, tag will explode with ink if tampered with. This can be use with or without EAS system and requires a special detacher (Gator Lock).
Eyeglass tag - for securing eyeglasses and jewelry.
Lock Tight Tag - for sporting equipment, wine bottles, and items difficult to tag.
CD Case - additional protection for CDs, plastic case fits around CD, security label inside the case, which can easily be removed at checkout with special detacher.
Frequency Counter - measures the frequency of system, tags, and labels.
Frequency Sweep Meter - used to check frequency of tags, labels, and the sweep of the system itself.
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THE UNISEN ADVANTAGE "There is No Right Price for the Wrong Product"™
UNISEN is one of the largest manufactures in the world today with a majority of our customers being current
or former Sensormatic, Checkpoint, Knogo, and Security Tag distributors and retailers.
Our products can be found in over 70 countries around the world. Over the past 10 years of being in the
security industry the UNISEN name has come to stand for the highest quality products, latest technology,
and competitive pricing all backed by UNISEN's 2 year warranty.
PRICING
- Always a key factor in any decision, UNISEN pricing has helped to keep our customers in business. We offer sensible, reliable, affordable solutions to shoplifting prevention. Our variety of System pedestal designs, hard tags, specialty tags, detachers, and accessories means that we have the right product at the right price.
- It is estimated that adding a RF system(s) to a stores shoplifting prevention measures will add 20% to the profit margin. Our Advance Systems pay for themselves by helping retailers from keeping their hard earned dollars from walking out the door, as well as making security affordable.
LATEST TECHNOLOGY
- All UNISEN systems are made from the latest technology available today. We were the first company to incorporate fully digital electronics and a dedicated processor chip, which allows the Systems to filter out interference from retail store environment. This help cut out the interference that causes other systems on the market to emit false alarms and/or fail to detect tags and labels. Of all the EAS companies in the market today we have the most experience with this type of technology.
- Another advantage over our competitors is the construction of the boards found in all of our System pedestals. The electrical circuits are sealed inside of removable modules that can be removed from the circuit Boards. Systems can be serviced or upgraded to already install systems simply and easily, with a technician spending very little time on the sales floor.
- UNISEN systems are FCC and CE approved. They have a proven track record in a diverse range of environments and countries. Our quality and technology is above the industry standard and the reason why so many other names have come and gone in the EAS business, while the market for UNISEN products keeps growing around the world.
- Due to this advanced technology of UNISEN systems, they are reliable and there is very little need for service. Once a system is properly installed it is self-tuning.
CUSTOMER SERVICE
We support and educate our customers to help them with their anti-shoplifting needs. A variety of tools are available
to all our customers from our hands on Manuals, the always informative "Information Center" posted on our web site,
to the On-Site training that is available. If you have a question or need to know what security options are available
to you, we are here to help.
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TIPS FROM UNISEN
In some occasions, grounding the receiver board to the receiver pedestal can help reduce noise. Some times not doing
this reduces noise so please try both. Use ferrite rings cores to filter noise (Philips No.4322-020-97070). Take the
co-axial cable where it connects to the TX board and wind the cable 1 0 times through the ferrite ring core. This
should be done at both sides of the co-axial cable if the installation consists of the normal transmitter and only
ONE slave transmitter. If the Central transmitting unit is used, only use the ferrite ring core at the side of
every slave transmitter.
Be sure to ALWAYS use the length of the longest transmitter slave cable for all the other transmitter
this will ensure that all transmitters are in phase (see page 1 1 from the installation manual). You must never
for example use 5 meters of cable to one transmitter antenna and 3 meters to another. If this is the case you
5 for both antennas.
Always use a separate power supply for the central transmitting unit. The transmitting unit is not a transmitting
pedestal it is just a central transmitting unit to give the oscillating signal to all slaved transmitting pedestals.
You should always try to place in the middle of all the slave pedestals to use less co-axial cable.
Never connect more than 3 antennas to one power supply. Try to keep power cables from the power supplies and master
co-axial cables as short as possible. Try to run the master co-axial cable separately than the power cables. Make sure
the back of the PC board on the transmitter and receiver pedestals are not touching any metal part of the frame.
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Click here to contact UNISEN with your questions or comments.
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